Shipping policy

Shipping Policy

Thank you for shopping at Maatruu!

Processing Time

All orders are processed within 2-5 business days after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day. You will receive a confirmation email with tracking information once your order has shipped.

Shipping Rates

We currently ship within the United States only. Free Shipping across USA

Delivery Time:

5-10 business days

Order Tracking

Once your order has shipped, you will receive an email with a tracking number. You can track your order using the carrier's website or by contacting us at maatruu.llc@gmail.com or WhatsApp at +1 478-491-1164.

Shipping Delays

While we do our best to ensure timely delivery, shipping delays may occur due to carrier issues, weather, holidays, or other circumstances beyond our control. Maatruu is not responsible for delays caused by the shipping carrier once the package has been handed off for delivery.

Incorrect Address

Please ensure your shipping address is correct when placing your order. Maatruu is not responsible for orders shipped to incorrect addresses provided by the customer. If a package is returned to us due to an incorrect address, the customer will be responsible for additional shipping costs to reship the order.

Lost or Stolen Packages

Once a package is marked as delivered by the carrier, Maatruu is not responsible for lost or stolen packages. If your tracking shows delivered but you have not received your order, please contact the carrier directly. We recommend using a secure delivery location.

P.O. Boxes

We are able to ship to P.O. Boxes via USPS.

International Shipping

We currently do not offer international shipping. We ship within the United States only.

Contact Us

For any shipping questions, reach out to us at: